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Frequently asked questions

I have a common area repair to report, what should I do?


All repairs to common property areas must be reported to your Owners Corporation Manager in writing via email. In the event of an emergency outside office hours please contact your Owners Corporation Manager directly on their mobile phone, or refer to the emergency trades list prepared by our office on the following link( AFTER HOURS).




Can I do my own repairs?


If the area requiring repair is part of common property, please report the repair to our office or your manager for consideration. How can I obtain additional security keys and remote controls? If you require a replacement or additional security key or remote please fill in the key order form (KEY ORDER FORM)




How can I obtain additional security keys and remote controls?


If you require a replacement or additional security key or remote please fill in the key order form (KEY ORDER FORM)




I want to install an air-conditioning unit, what should I do?


You must submit your request in writing, enclosing a copy of a completed application form and attaching the supporting documents required. (A/C APPLICATION FORM) Once the application has been received it will be sent to the committee for their consideration.




How can I be elected to the Owners Corporation Committee?


The Owners Corporation Committee is appointed at the Annual General Meeting (AGM) for your Owners Corporation. The Committee comprises a minimum of 3 members and a maximum of 12.




I want to get a dog and/or cat. Do I need permission?


You should first check with your Owners Corporation Manager whether your Owners Corporation has any additional rules relating to pets, before committing to one. Subject to these rules, you may be required to complete the pet application form for the consideration by the Owners’ Corporation. The Pet application form can be found on our website (PET FORM)




If I am unable to attend the Annual General Meeting, can I nominate someone to attend on my behalf?


If you are unable to attend the AGM you may appoint a proxy on your behalf. You can obtain a Proxy Form from our website. (PROXY FORM)




How can I update my contact details?


In order for our office to change your contact details and update the records, we need to receive your request in writing, via email or the owners details form. ( OWNERS FORM)




How do I pay my levies?


Information on how to pay your strata levies can be found at the bottom of your levy notice. You can pay your levies by Bpay, cheque or via the telephone option through the DEFT payment system. You can also pay your levies via our website. ( PAY YOUR LEVIES )





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OCX

We are a boutique Owners Corporation management company with a focus on providing the highest level of customer service and utilising innovative technology to elevate our clients’ property experience.

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OWNERS CORPORATION X

We are a boutique Owners Corporation management company with a focus on providing the highest level of customer service and utilising innovative technology to elevate our clients’ property experience.

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Address: L7 / 575 Bourke Street,Melbourne, VIC 3000

Tel: 03 9112 1616

Email: info@ocx.com.au

 

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