We go the extra mile. We are confident yet compassionate. We lead with a genuine intent to help. We listen before acting, respond with empathy, take ownership of errors, and find solutions rather than excuses.

We value clarity, efficiency, and focus, cutting complexity so we can do more with less. We streamline communication, processes, and decisions.

We do as we say, and we say as we do. We proactively communicate with transparency and professionalism and avoid using corporate and strata jargon.

We share a positive mindset and believe that where there’s a will, there’s a way. We bring energy, stay constructive, and focus on what can be done in our actions and communication.

Director

Adam is a dedicated property all rounder, driven by an “above and beyond” approach to service.

He has built a proficient track record in a variety of portfolio management roles including facilities management, owners corporation management and residential property management. Additionally he has completed a Master of Property degree at RMIT University which has enabled him to further develop his skill set. 

Most importantly, Adam is a great example of a true peoples person with the ability to create meaningful and gratifying relationships with his clients. He works diligently in distilling the same work ethics within his team as well as for the company. Adam has an innovative approach to business practices ensuring that company methods are continuously adapting to the evolving property market. His main focus at OCX is to build a supportive environment to enable the team in delivering knowledgeable practices efficaciously to all their clients.

Senior Owners Corporation Manager & People and Culture Lead

Michaela joined OCX as an OC Manager after having managed a portfolio of both commercial and residential properties across various tiers.

She is passionate about the strata industry and has a genuine interest in helping her clients. With her naturally caring personality and analytical mindset, she is determined to understand all the facts so she can identify the best solutions for the owners corporations in her portfolio. Michaela prides herself on her willingness to learn and her continued quest for improvement.

Michaela obtained her degree in Business and studied French simultaneously. Having been in customer service roles for 10 years, as a team member, supervisor, and finally as a Manager, along with her experience in accounts, she is well equipped with a versatile set of skills that are required for her role.

Support Team Leader

Mary Tan has been a vital part of OCX since the beginning. As the leader of the support team, she plays a key role in driving operational excellence and ensuring seamless day-to-day administrative functions. Mary handles escalations with professionalism and empathy, mentors and coaches the support team to reach their full potential, and assists the company with broader business initiatives and strategic projects.

Before joining OCX, Mary worked as a customer specialist at JPMorgan Chase Bank, a Fortune 500 company, where she sharpened her skills in customer service, communication, attention to detail, and project management. She holds a Bachelor of Science in Hospitality Management and has gained valuable hands-on experience in the hospitality industry through her time with Marriott International.

Mary is inspired daily by her family. In her spare time, she enjoys creating handmade scented candles, wax melts, room sprays, and car diffusers, a passion that reflects her creativity and attention to detail.

Senior Support Team Member

Danica has over 8 years of experience as a customer service representative, combined with a background in technical support, transaction processing, and team leadership.

She has been a noteworthy employee in the customer service industry, driven by her passion and commitment to providing quality service, and partnered with empathy for her clients. In her career she acquired numerous core skills, including technical knowledge, detail-oriented, communication skills, and problem-solving skills.

​In her free time, Danica enjoys spending quality time with her family and friends while managing her small online business selling surf and skate apparel.

Owners Corporation Manager

Towsif joined OCX bringing with him a wealth of experience in Building Management and a diverse background in Sales, IT, and Management. His journey to Owners Corporation has been marked by a steady progression and a deepening of his expertise.

Towsif’s integration into OC Management has been seamless, thanks to his calm and collected demeanour coupled with a strong problem-solving drive. These qualities have proven invaluable, benefiting both our clients and our organization. His dedication and determination are evident in his approach to overcoming obstacles, consistently going the extra mile to
assist others.

Outside of work, Towsif enjoys staying active and spending quality time with his loved ones. He is an avid futsal player and soccer enthusiast, often engaging in these sports during his spare time. Additionally, he cherishes weekends spent hiking, camping, and unwinding in hot springs with family and friends, showcasing his well-rounded approach to life.

Accountant

She has experience in corporate accounting, financial reporting, bookkeeping, and tax compliance. She worked for an accounting firm for 3 years and worked her way up to a senior accountant position for a local manufacturing company. From there, Arra developed her skills in budgeting and financial forecasting where she handled multiple clients across different industries. In her work, she ensures that she delivers precise and timely accounting support to clients by focusing on time management, task prioritisation, and financial accuracy.

In Arra’s free time, she loves reading books, watching documentaries, and baking.

Shopping Centre Operations Manager

Thiago has been in the facility management and commercial asset management industry for 14 years. He is fortunate to have worked for some of the most prestigious companies in this space, such as JLL, Commonwealth Bank, ANZ, Westfield Shopping Centre and Minor Hotels Group and The Melbourne’s GPO, which is also a heritage-listed building in the CBD.

In his free time, he likes to go camping and four-wheel driving in the Victorian countryside. His passion for nature does not end there; he also nurtures his own garden and volunteers his time with the Transition Streets Romsey group, which is a sustainability organisation with the aim of helping people understand how to make changes in their lives to live more sustainably.

Accounts Officer

Grace is a highly skilled Accounts Officer known for her accuracy, timeliness, and ability to manage high-volume, multi-platform transactions. She has contributed to the success of both U.S. and Australian companies by optimizing invoice processing, resolving payment discrepancies, and supporting seamless month-end closings.

Gracezel is valued for her sharp attention to detail, proactive problem-solving, and strong communication with cross-functional teams. Her ability to adapt quickly and maintain efficiency under pressure makes her a trusted partner in any finance team.

Outside of work, she finds joy in cooking, watching documentaries, and spending time with her seven cats.

Support Team Member

Kianne is a young and optimistic person with a remarkable appetite for professional development. With three years of customer service experience in the Owners Corporation space under her belt, she has honed her skills and cultivated a reputation for professionalism, dedication, and a commitment to exceeding client expectations.

She actively seeks opportunities to expand her knowledge base, stay abreast of industry trends, and refine her skills through continuous learning from her fellow OCX team members. Her diverse skill set and unwavering determination to personal and professional growth makes Kianne an essential team member for OCX. Outside of work, Kianne loves to spend quality time with her family. She also enjoys swimming and crocheting during her spare time.

Accountant

Since entering the accounting field, Clarebelle has been dedicated to helping clients stay on top of their numbers and streamline their financial processes. She’s a CPA with a strong foundation in external audit from the Big 4 Accounting Firms, where she worked with a wide range of clients to ensure compliance with financial reporting standards such as IFRS and GAAP. With a background in external audit and hands-on experience in accounting, she’s known for her attention to detail, reliability, and no-fuss approach to getting things done right.

Outside of work, Clarebelle laces up her running shoes and hits the pavement. She’s currently training for her first half-marathon and finds that running like accounting is all about pacing, consistency, and hitting your goals one step at a time.

Assistant to the Shopping Centre Operations Manager

Mohit Sethi brings 8 years of experience in the security industry, including 3 years as a Security Supervisor, before transitioning into his current role as a Facilities Assistant. His background in security and team leadership gives him a strong foundation for maintaining a safe, efficient, and well-managed shopping centre environment.

He holds a Bachelor’s degree in Business (Accounting) and an Advanced diploma of Accounting, which supports his understanding of operations and business processes in the property and facilities sector.

Outside of work, Mohit enjoys cooking, going on long drives, working out at the gym, and exploring new places, interests that help him stay active, focused, and balanced.