Macquarie Bank Reveals the 4 Key Traits of a Successful Strata Management Company.

Strata management involves a high degree of administrative and repetitive tasks such as invoice & work order processing, insurance claims, generating levies, creating meeting agendas and the like so it goes without saying, the more automated tasks are, the less bogged down a strata manager will be. Furthermore, applying integrated technology with uninterrupted workflows to this process provides strata managers with more time to focus on tasks that require more customer engagement and emotional intelligence.

Despite the obvious benefits of task automation and integration, not all strata management agencies have invested in technology. Disappointingly, some strata managers have even reported that their company’s systems make their jobs even more difficult, leading to customer complaints which results in, yes, further work!

Investing in technology aimed at bettering an employees’ time at work, leads to a better employee experience, thereby improving employee retention and engagement levels.

By keeping technology up to date and aligned with employees’ goals, company leaders can zap areas of tech-related frustration, create operational efficiencies, and restore margins.

What’s more is that it’s easier for companies who have invested in technology, to attract and retain staff and still manage salary costs, which in a tough labour market, is pivotal to the overall survival of the company.

Commenting on the findings of the report, Macquarie Business Banking’s National Head of Strata, Tim MacKenzie said “Technology enables strata to improve efficiency, build connectivity and offer flexibility – something that’s incredibly important in attracting and retaining top talent.”

Source: https://www.urbanise.com/post/macquarie-bank-reveals-the-4-key-traits-of-a-successful-strata-management-company