Frequently asked questions

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For all after hours emergencies please contact our after hours maintenance team on 03 9112 1616. Please note that non urgent property maintenance related after hours calls may attract a charge to your Owners Corporation.

Contact your Owners Corporation Manager via phone or email to report the issue. They will assist you in coordinating the repair or maintenance required in the common areas.

Generally, repairs within your unit can be carried out by you or a licensed professional. However, for any repairs affecting the common areas or building structure, you must obtain approval from the Owners Corporation first.

To obtain additional security keys or remote controls, please contact your Owners Corporation Manager. There may be a process and a fee involved depending on the type of access control system in place.

Before installing an air-conditioning unit, you need to seek approval from the Owners Corporation. Submit your request along with the installation plan and ensure compliance with any building guidelines or restrictions.

To be elected to the Owners Corporation Committee, you must be a member of the Owners Corporation and express your interest in standing for election at the next Annual General Meeting (AGM). You may also need to submit a nomination form.

Yes, if you are unable to attend the Annual General Meeting (AGM), you can nominate someone to attend and vote on your behalf. You will need to provide a proxy form that authorizes the person to act on your behalf at the meeting.

To update your contact details, please notify your Owners Corporation Manager in writing via email or phone. Make sure to provide the updated details, such as your address, phone number, and email, to ensure your records are current.